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Frequently asked questions

Can you help even if it is a small amount?

Although you may think the amount is too “small”, we can help you. You have done a job and whether your customer owes you 40 € or 2,500 €, we can help you. Our philosophy is that your customers are treated with respect and consistency.

Our concept is that we can easily handle your debt collection regardless of the amount.

Can you help even if I have few collection cases?

Yes, the number is not essential. We can help, even if you only have a single case.

How do you earn money with a debt collection notice?

Collectia lives of the costs and fees we can charge to your customer.

We start to send a debt collection notice on your behalf, we charge your customer a fee of 15 €. If we can find a solution to your claim, you get your entire principal amount back plus any own reminder fees.

Example:

Principal amount (invoice amount):    DKK 1,200

Reminder (Own fee):                            DKK 100

Notice of debt collection:                      DKK 100

Total:                                             DKK 1,400

Collectia collects DKK 1,400 from your customer:

You get:                                                 DKK 1,300

Collectia earns:                                   DKK 100

How do you earn money in the debt collection process?

Collectia only earns money when we have solved your case. You get the full principal amount back, and any reminder fee you charged, when we resolve your case. Collectia charges in accordance with the Danish law your customer with collection fees that depend on the principal amount size.

Example:

Your customer owes you DKK 1,800, you’ve sent yourself two reminders with your own reminder fees, and the last reminder contains a debt collection notice. You entrust the claim to Collectia.

Principal amount (invoice amount):               DKK 1,800

Reminder Fees (own fee):                                DKK 200

Transfer fee to debt collection:                        DKK 100

Debt Collection Fee:                                          DKK 600

Total:                                                              DKK 2,700

Collectia collectis DKK 2,700 from your customer:

You get:                                                              DKK 2,000

Collectia earns:                                                DKK 700

We are just as interested as you are in resolving your claim. Until we solve it, we earn no money on it.

Do I have to send reminders and debt collection notice to my customer?

No, Collectia can easily do it for you. You free up resources that are better spent on running and developing your business.

If you want to send the reminder yourself, Collectia can start with sending a debt collection notice to your customer. We offer you a customized process that suits you and your business.