Our values

At Collectia we work according to four core values that permeate our way of thinking and working in everyday life. Values are often something we just talk about, but at Collectia we live by them.

We respect the individuals we help in their current situation. This applies to debtors who we advise on how to handle their bad debt, customers who rely on Collectia to help them collect their debt and our employees to whom Collectia provides a positive work environment built on trust, equality, and diversity.



The employees of Collectia are dedicated and passionate. They devote themselves to their work and are enthusiastic. We want our customers to feel our commitment and therefore it is of great importance to train employees to develop the right attitude and approach.



Being transparent makes it easier for employees, customers, and debtors to collaborate on shared objectives. At Collectia we also believe that transparency builds relationships, increases productivity, and creates trust among people.



We evaluate our processes and systems continuously. We are curious to find new and better approaches, to think differently and to be at the forefront of new trends. It shows in the way we work with data and process digitalization, as well as our ongoing optimization efforts.