If your customer expresses that he or she doesn’t want to pay or they feel like the service or product provided doesn’t fulfill their expectations, there is talk about an dispute. According to the Danish Debt Collection Act, has to be handled by a legal entity. Therefore we will notify your customer that the case will proceed to legal actions if they continue not to pay. Subsequently we will prepare a court summon to prepare the eventual court case.
Our concept is that we can easily handle your debt collection regardless of the amount.
We start to send a debt collection notice on your behalf, we charge your customer a fee of 15 €. If we can find a solution to your claim, you get your entire principal amount back plus any own reminder fees.
Example:
Principal amount (invoice amount): DKK 1,200
Reminder (Own fee): DKK 100
Notice of debt collection: DKK 100
Total: DKK 1,400
Collectia collects DKK 1,400 from your customer:
You get: DKK 1,300
Collectia earns: DKK 100
Example:
Your customer owes you DKK 1,800, you’ve sent yourself two reminders with your own reminder fees, and the last reminder contains a debt collection notice. You entrust the claim to Collectia.
Principal amount (invoice amount): DKK 1,800
Reminder Fees (own fee): DKK 200
Transfer fee to debt collection: DKK 100
Debt Collection Fee: DKK 600
Total: DKK 2,700
Collectia collects DKK 2,700 from your customer:
You get: DKK 2,000
Collectia earns: DKK 700
We are just as interested as you are in resolving your claim. Until we solve it, we earn no money on it.
If you want to send the reminder yourself, Collectia can start with sending a debt collection notice to your customer. We offer you a customized process that suits you and your business.
You can read about the platform here.
If you want to close or withdraw a case which is being processed in normal collection process, you will receive a charge. If you close the case, you will be liable for the costs that we have imposed on your customer.
We will therefore always recommend that you let the case be transferred to our monitoring process, where we try to recover the money until the claim expires.