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Public authority collection

If the Danish Debt Collection Agency cant help – then we can!

Since September 2015, the public recovery system (EFI) has been suspended due to IT issues. This has clearly affected many of Denmark’s municipalities and public authorities, which are experiencing financial difficulties due to the challenges at Danish Debt Collection Agency. The absence of debt collection has resulted in poor economy in the public sector. Therefore, Collectia offers to help public authorities and publicly owned utility companies with the collection of unpaid bills.

We have a specialized team consisting of employees who already today help a number of publicly owned utility companies. We have more than 20 years of experience and offer full transparency of our processes through advanced reporting and an online in depth overview of all collection claims.

A healthy economy

We offer an effective collection service for alle municipalities and publicly owned utility companies. A services that accounts for your specific needs and current challenges. Therefore we can ensure an effective and long-term service, that enables public bodies to maintain a healthy economy.

  Fast and effective recovery      Minimization of administration costs     Prevent statue of limitation

  Assessment of the citizen’s ability to pay     Confidential processing of personal data

Contact Collectia

”We see it as a step in the right direction to give the private sector the opportunity to help the public sector with the collection of outstanding debts.  Today, we help several publicly owned utility companies with this resource-intensive task. We are chosen for our expertise in the industry, knowledge, experience and because we treat the citizens in a respectful, professional and proper way. This ensures that the customer relationship is maintained – even after the collection process is ended.”

Jesper Winther, Salgsdirektør, Collectia

Jesper Winther,
Sales Director at Collectia

Case

Summary

Collectia handles the out-of-court collection process for you. You decide which claims (eg based on amount) are to be sent to Collectia.

All data is registered in our secure IT-system and reported back to you.

The communication with the citizens through in letters, text messages and telephone is planned together with you and will be based on the customer segment. We also offer mailing trough eBoks.

Citizens can pay directly to you or via a client account to us.

Possibility to set up unique telephone line with answering in your name.

You get a permanent contact person and team at Collectia, which continuously evaluates the collaboration with you.

Full transparency through our online portals for you and your citizens.

Why choose us?

  • Quick start-up
  • You will receive a clear signal to the citizens who have outstanding debts
  • You get access to external resources
  • I får adgang til eksterne ressourcer
  • You dont have to depend on the Danish Debt Collection Agency
  • Secure handling of personal data
  • You get access to professionals collection employees

Startup

  • A steering committee is established consisting of your management and senior employees in Collectia, who continuously manage and monitor the efforts.
  • You get your own team and account manager
  • A confidentiality agreement entered
  • You get online access to all letters, documents, correspondence, financial data, reports, etc. via online portal
  • You define what kind of agreements (discounts etc.) we can enter with the citizens

Startup process example

https://collectia.dk/wp-content/uploads/2020/11/Public-authority-collection.png
https://collectia.dk/wp-content/uploads/2020/11/Public-authority-collection.png

White label solution

For the past 20 years, we have developed and worked with our own collection system, CollectIT. The system is well documented and tested, and today we handle hundreds of thousands of claims. We offer a white label solution that gives access to the system in your name, if you want such a solution. Again, Collectia can create the solution that takes into account your particular needs. By using CollectIT, a continued centralization of the task is ensured, as you get access to a plug-and-play solution that can be administered independently.

Funktioner og features i Collectia IT-system CollectIT
Funktioner og features i Collectia IT-system CollectIT

Do you want to know more?

Please fill in your contact information and we will contact you as soon as possible.