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How to contact us

If you have any questions about a letter or payment reminder you have received from us, please do not hesitate to contact us. We will do our best to respond to your request as soon as possible.

We recommend that you log in to MitCollectia with your MitID. Here you can quickly and easily get an overview of your cases and write to us.

If you have problems logging in, you can instead send an email to

Write via MyCollectia

Log in to MyCollectia with your MitID to view your case, pay your case, request an installment plan and communicate with us.

Give us a call

If you have received a letter from us, it will contain information about your case. Therefore, please contact us on the telephone number given in the letter. If you cannot find the number or have any other questions, you are always welcome to contact us on our main number.

Opening hours

We are here to help you!

Monday-Thursday: 8.00-16.00

Friday: 8.00-15.30.

Saturday-Sunday: Closed

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