View your case online

We have made it incredibly easy to pay your debts via MitCollectia. All you have to do is log in via MitID.

At Collectia, we believe that it is up to you how your bill is paid. We offer the following payment solutions.

• PBS/NETS Direct Debit
• Card payment
• Bank transfer
• Mobile payment (SMS)
• Giro card
• Cash payment

Read more about the payment solutions here.

If you have already paid your bill but still received a letter from us, please either log in to MitCollectia using your MitID or call us on 77 40 78 80.

Please remember to send a copy of your payment receipt from your bank to our email: info@collectia.dk. Once we have received the receipt, we will immediately contact the creditor and investigate the matter further.

We are very sorry if you have received a charge by mistake. We will inform the creditor of the error and ask them to investigate where the error occurred so that similar mistakes can be avoided in the future. In general, we make every effort to ensure that we only receive genuine, undisputed and overdue invoices from creditors.

Do you disagree with the charge you received? Are you dissatisfied with the product or service you received? Then you might want to submit an objection.

Your objection can be made both in writing and orally. We recommend that you do it in writing via MitCollectia to avoid any misunderstandings. You must then be able to prove whether or not the objection submitted is valid.

If you have received a payment reminder but do not recognize the debt, please contact us. We will investigate the matter immediately.

In many cases, it is possible to set up an installment plan, where you divide the entire amount into several installments. The advantage of an installment plan is that you pay off the entire debt over time without putting your finances at risk.

Whether installment payment is an option depends on our customer to whom you owe money.

Log in to MyCollectia to request an installment plan.

Have you received reminders for bills that you have not paid or responded to? then it may be that you have a payment remark, ie. is registered as a bad payer. A payment remark is registered in RKI or other similar debt registers, such as Collectia's own Debitorlisten and the like. Young people under 18 must not be registered with payment remarks.

What are the consequences of being registered as a bad payer? 

Being registered as a bad payer can be an obstacle for you when applying for jobs in companies that check whether you are registered as a bad payer. In addition, it can also have consequences for you if you want to borrow money or make repayment arrangements, for example if you have to

• Applying for a bank loan
• Taking out insurance
• Buying on instalments
• Renting a dwelling

How to get rid of a payment default?

As a general rule, a payment remark must be removed as soon as you have paid your debts. If you do not pay your debt, you may remain registered for a maximum of 5 years. If your payment remark expires, you should be aware that your debt still exists if it has not been paid.