Do you want to view your case online, pay an outstanding debt, write to us, request an installment plan or something else? Then you should log in to our case portal, MyCollectia, which gives you the options to manage your case.
Write to us inside the portal and we will be happy to help you.
If you receive a letter or call from Collectia, it is usually because you have not paid a bill.
There are many reasons why your payment has not been made. It could be an oversight, you may not be able to pay the full amount at once, or something else entirely. Whatever the reason, we are available to help you move forward.
At Collectia, we offer many different payment solutions that meet your needs. Whether you want to pay via giro card, bank transfer, card payment, SMS payment link, possibly. installment scheme or something completely different, is up to you.
Via MitCollectia you can get rid of your debts easily and securely.
Paying your bill online is fast, secure and easy. Simply log in with your MitID.
It is important that you react to payment reminders - even if you disagree. Therefore, we always recommend logging in to MitCollectia to process the case.
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There may be many reasons why you have received a charge. But whatever the reason, it is essential that you contact us as soon as possible.
Dialogue is the way forward. By entering into a dialog with us as soon as possible, you can prevent your debt from growing. One way to do this is to enter into an installment plan. This is not always an option, but if the creditor agrees, you may be allowed to pay off the debt in installments - an easy and manageable way to become debt-free.
Engaging with creditors and debt collectors is always the way forward - no matter how much money you have to pay off. Most people will understand your financial situation. This also applies to the company you owe money to.
Everyone who receives a reminder from Collectia has access to MitCollectia via MitID. Here we provide full transparency on your case and help you get rid of your debt.
Detailed case overview
Pay your debts
Request an instalment payment plan
Get advice
Write with us
We are here to help you Monday-Thursday: 8:00-16:00 and Friday: 8:00-15:30.
We have made it incredibly easy to pay your debts via MitCollectia. All you have to do is log in via MitID.
At Collectia, we believe that it is up to you how your bill is paid. We offer the following payment solutions.
Read more about the payment solutions here.
If you have already paid your bill but still received a letter from us, please either log in to MitCollectia using your MitID or call us on 77 40 78 80.
Please remember to send a copy of your payment receipt from your bank to our email: info@collectia.dk. Once we have received the receipt, we will immediately contact the creditor and investigate the matter further.
We are very sorry if you have received a charge by mistake. We will inform the creditor of the error and ask them to investigate where the error occurred so that similar mistakes can be avoided in the future. In general, we make every effort to ensure that we only receive genuine, undisputed and overdue invoices from creditors.
Do you disagree with the charge you received? Are you dissatisfied with the product or service you received? Then you might want to submit an objection.
Your objection can be made both in writing and orally. We recommend that you do it in writing via MitCollectia to avoid any misunderstandings. You must then be able to prove whether or not the objection submitted is valid.
If you have received a payment reminder but do not recognize the debt, please contact us. We will investigate the matter immediately.
In many cases, it is possible to set up an installment plan, where you divide the entire amount into several installments. The advantage of an installment plan is that you pay off the entire debt over time without putting your finances at risk.
Whether installment payment is an option depends on our customer to whom you owe money.
Log in to MyCollectia to request an installment plan.
Have you received reminders for bills that you have not paid or responded to? then it may be that you have a payment remark, ie. is registered as a bad payer. A payment remark is registered in RKI or other similar debt registers, such as Collectia's own Debitorlisten and the like. Young people under 18 must not be registered with payment remarks.
What are the consequences of being registered as a bad payer?
Being registered as a bad payer can be an obstacle for you when applying for jobs in companies that check whether you are registered as a bad payer. In addition, it can also have consequences for you if you want to borrow money or make repayment arrangements, for example if you have to
How to get rid of a payment default?
As a general rule, a payment remark must be removed as soon as you have paid your debts. If you do not pay your debt, you may remain registered for a maximum of 5 years. If your payment remark expires, you should be aware that your debt still exists if it has not been paid.