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Payment
Rules and legislation
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About us
Contact us
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- Power of attorney
- Personal budget

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Personal Budget Template

Written by Sebastian Storm d. 06/11/2023.

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How do I pay my bill?

We have made it incredibly easy to pay your debts via MitCollectia. All you have to do is log in via MitID.

At Collectia, we believe that it is up to you how your bill is paid. We offer the following payment solutions.

PBS/NETS Direct Debit
Card payment
Bank transfer
Mobile payment (SMS)
Giro card
Cash payment

Read more about the payment solutions here.

I have already paid. What do I do now?

If you have already paid your bill but have still received a letter from us, please either log in to MitCollectia using your MitID or call us at 77 40 78 80.

Please remember to send a copy of your payment receipt from your bank to our e-mail: info@collectia.dk. Once we have received the receipt, we will immediately contact the creditor and investigate the matter further.

We are very sorry if you have received a charge by mistake. We will inform the creditor of the error and ask them to investigate where the error occurred so that similar mistakes can be avoided in the future. In general, we make every effort to ensure that we only receive genuine, undisputed and overdue invoices from creditors.

I disagree with the claim. How do I object?

Do you disagree with the charge you received? Are you dissatisfied with the product or service you received? Then you might want to submit an objection.

Your objection can be made both in writing and verbally. We recommend that you do it in writing via MitCollectia to avoid any misunderstandings. You must then be able to prove whether the submitted objection is valid or not.

Why am I receiving this bill - it is not my debt?

If you have received a payment reminder but do not recognize the debt, please contact us. We will investigate the matter immediately.

Can I enter into an instalment plan?

In many cases, it is possible to set up an installment plan, where you divide the entire amount into several installments. The advantage of an installment plan is that you pay off the entire debt over time without putting your finances at risk.

Whether installment payment is an option depends on our customer to whom you owe money.

Log in to MyCollectia to request an installment plan.

What is a payment default?

Have you received reminders for bills that you haven't paid or responded to? Then you may have a payment remark, i.e. you are registered as a bad payer. A payment remark is registered in RKI or other similar debt registers, such as Collectia's own Debitor List etc. Young people under 18 must not be registered with payment remarks.

What are the consequences of being registered as a bad payer?

Being registered as a bad payer can be an obstacle for you when applying for jobs in companies that check whether you are registered as a bad payer. In addition, it can also have consequences for you if you want to borrow money or make repayment arrangements, for example if you have to

Applying for a bank loan
Taking out insurance
Buying on instalments
Renting a dwelling

How to get rid of a payment default?

As a rule, a payment remark must be removed as soon as you have paid your debt. If you do not pay your debt, you can remain registered for a maximum of 5 years. If your payment remark expires, you should be aware that your debt still exists if it has not been paid.

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Abildager 11, 2605 Brøndby
CVR: 20015381
Phone: 77 40 78 80

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