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At Collectia, our goal is to get your money back. But we understand the importance of our customers feeling safe and informed throughout the process. Therefore, Collectia has developed Denmark's most user-friendly and transparent online platform, better known as Collectia's Customer Web, where you can easily create, follow, comment and update your cases 24/7.

Of course, we also have our online platform MitCollectia for your customers who want to view their debts, communicate with us or pay their debts directly.

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Create your case in less than 1 min.

We have made it incredibly easy to create new cases. Instead of entering the case details manually, you can simply upload a copy of the invoice to be sent for recovery.
The process takes less than 1 minute. You can therefore quickly move on to creating more cases.

PS: If you don't have your invoice in PDF format, you can simply take a picture of it with your mobile phone. Our scanning engine is able to read most file types.

Functions and features


Get a quick overview of your cases with 'smart view' in our Customer Web. If you have many cases, you can use the 'Filter' and 'Sorting' tools.

Overview of the

The overview gives you a full overview of your cases and collections at Collectia. Among other things, you can see the total recovery, recovery per month, your total outstanding and the number of closed/active cases.


We offer all our customers access to a report generator that ensures transparency in our cooperation. For example, pull the "Case Statistics" report to get a better insight into your recovery.

Video guide

If you are new to Collectia's Customer Web, we recommend that you check out the video guide feature. This includes a guide to creating new debt collection cases and a walkthrough of Collectia's billing process.

Credit rating

Check if your private customers are registered in debt registers and credit rate your private customers via our credit rating platform Qatchr.


Under info you can find relevant PDF documents. These include a user guide for the Customer Web and a list of frequently asked questions (FAQ).

Want to hear more?

If you would like to learn more about our Customer Web, please feel free to contact us. If you would prefer us to call you, please click on the button below.