Many companies, large and small, experience during the financial year that one or more payments are missed, and the reason can be very many. Whatever the reason, you should take action on the problem, either by sending out reminders, debt collection notices, or let Collectia handle debt collection for you. Because debt collection is ultimately a question of the bottom line.
With Collectia, you get a full-service debt collection product that includes everything you need to get your money back - from sending invoices, reminders, collection notices, communication with the debtor and even the enforcement court. Because at Collectia, more than 160 employees are ready to help you with your debt collection cases, whether you have a few or many cases, and regardless of size .
We help some of Denmark's largest companies and groups with their debt collection to the local florist. This experience has made us one of Denmark's largest debt collection companies when it comes to professional, efficient and cheap debt collection. Our many years of experience with debt collection ensures you a high degree of resolution, low prices and a professional and respectful handling of your case.
We have a 100% digital platform, where we are the only ones in Denmark to allow our customers to create their case(s) for debt collection, without any hassle. On our online dahsboard you can follow your case, the actions that happen and be updated with the latest actions, questions and communication to your debtor.
Debt collection is essentially a conflict between two parties, a debtor, and a creditor - a conflict we here at Collectia do everything we can to help you as a creditor in the best possible way. Our more than 270 employees handle your case using the latest technology and digital tools to get your money home.
We have some of Denmark's cheapest debt collection solutions, compared to both other debt collection companies and debt collection lawyers. We have prices that are adapted to all types of companies and organizations, regardless of size. You can read more about our prices here.
How debt collection works
Getting paid for your services is essential for running a healthy business and ensuring its continued development. But sooner or later, traders will encounter bad payers. This is where debt collection comes in. Debt collection is an abbreviation of debt collection, which means that an external company initiates a recovery process by approaching the debtor.
Extrajudicial debt collection
Extrajudicial debt collection is a term for handling debt collection cases that take place outside the court system. If Collectia is used, the process will include sending reminders/collection notices, contacting the debtor directly (by phone and in writing), sending a collection letter, entering into an installment agreement or composition agreement, reporting to RKI, etc. If it is not possible to reach an agreement with the debtor, the case will be transferred to domestic debt collection.
Reminder letter - As a trader, you may send a maximum of 3 reminders with a reminder fee of DKK 100 per letter. In each reminder, the creditor must state that the debtor is given a payment deadline of at least 10 days. Please note that reminders must be sent on a valid basis. If the debtor has objected to the claim, the creditor is generally not allowed to continue or start sending reminders.
Debt collection notice - Before sending an invoice claim to debt collection, a debt collection notice must be sent to the debtor in accordance with debt collection legislation. This warns the debtor that any non-payment may result in their outstanding debt being sent to debt collection and this will result in additional costs. The debtor must again be given at least 10 days to pay.
Opposition - If a debt is to be sent for collection, there must be no doubt as to whether the debtor opposes the claim or not. If the debtor has indicated that they do not want to pay or that the product delivered does not meet their expectations, the recovery cannot be pursued as a normal debt collection case. Instead, it must be handled through the courts.
Domestic debt collection
Unlike out-of-court debt collection, in-court debt collection includes all "debt collection activities" that involve the courts. The claim will therefore, in agreement with the creditor, be handed over to the court. In addition to recovering the money and sending a signal to your customers, the purpose of this process is to secure the creditor's claim against the debtor by interrupting the statute of limitations on the claim. Processing can either take place in the ordinary courts(payment demand/subpoena) or in the bailiff's court (bailiff's requisition).
For debt collection cases with a principal amount of less than DKK 100,000, the domestic legal process is handled via the small claims process, where you can file a case in court by submitting a payment demand. If, on the other hand, the principal amount is more than DKK 100,000, a writ of summons is filed in the ordinary courts.
The legal process ends with a judgment against the debtor (by writ of summons) or an endorsement - also known as a U-judgment in the case of a payment order. This serves as a foundation for the case, securing the claim and allowing the actual enforcement to begin. After you have received a judgment, you can choose to send the case to the enforcement court, where it is possible to attach the debtor's assets. In addition, a bailiff's court hearing gives you the opportunity to meet the debtor, as you are obliged to attend a bailiff's court hearing.
