Effective debt collection - get paid for your services with Collectia

Debt collection is the process a creditor or a creditor's collection agency undertakes to recover money from a debtor. The process typically includes reminder letters, phone calls, physical appearances, charging interest and reminder fees, or whatever the debt collection company deems appropriate within the law. The enforcement court may also be involved in the debt collection process; this is often referred to as judicial debt collection.

Extrajudicial debt collection

Extrajudicial debt collection is a term for the handling of debt collection cases that take place outside of court. If Collectia is used, the process will include sending out reminders/collection notices, direct contact with the debtor (by telephone and in writing), sending a collection letter, entering into an installment agreement or composition agreement, reporting to RKI, etc. If it is not possible to reach an agreement with the debtor, the case will be transferred to domestic debt collection.

Reminder letter - As a trader, you may send a maximum of 3 reminders with a reminder fee of DKK 100 per letter. In each reminder, the creditor must state that the debtor is given a payment deadline of at least 10 days. Please note that reminders must be sent on a valid basis. If the debtor has objected to the claim, the creditor is generally not allowed to continue or start sending reminders.

Collection notice - Before you choose to send an invoice claim to debt collection, a collection notice must be sent to the debtor in accordance with debt collection legislation. This warns the debtor that any non-payment may result in their outstanding debt being transferred to debt collection, which will result in additional costs. The debtor must again be given a deadline of at least 10 days to pay.

Objection - If a debt is to be sent for collection, there must be no doubt as to whether the debtor objects to the claim or not. If the debtor has expressed that they do not want to pay or that the delivered product does not live up to their expectations, the collection cannot be handled as an ordinary debt collection case. Instead, the case must be handled judicially.

Domestic debt collection

Unlike out-of-court debt collection, in-court debt collection includes all "debt collection activities" that involve the courts. The claim will therefore, in agreement with the creditor, be handed over to the court. In addition to recovering the money and sending a signal to your customers, the purpose of this process is to secure the creditor's claim against the debtor by interrupting the statute of limitations on the claim. The processing can either take place in the ordinary courts(payment demand/subpoena) or in the bailiff court (bailiff requisition).

For debt collection cases with a principal amount of less than DKK 100,000, the domestic processing takes place via the small claims process, where you can send a case to court by filing a payment demand. If, on the other hand, the principal amount is more than DKK 100,000, a summons is filed with the ordinary courts.

The legal process ends with a judgment being issued against the debtor (by summons) or an endorsement being issued - also known as a U-judgment for a payment demand. This serves as a foundation for the case, whereby the claim is secured and the actual debt collection can begin. After receiving a judgment, you can choose to send the case to the bailiff court, where it is possible to attach the debtor's assets. In addition, a bailiff court meeting gives you the opportunity to meet the debtor, as you are obliged to attend a bailiff court meeting.

You can quickly create your cases via our user-friendly online platform. Simply upload a picture of your unpaid invoice - our smart scanning engine will take over and create the case for you.

If you prefer to create it manually, this is of course also an option.

According to current legislation, you can send a maximum of 3 reminder letters with a reminder fee of DKK 100 incl. VAT.

This means that you cannot send a single reminder with a fee of DKK 300.

As we have several different solutions, the price of our service varies. Choose the solution that suits your needs! We have a free solution, one where you pay a one-time fee and an annual service agreement.

Light, is for you if you have a single unpaid invoice. We receive a small setup fee and take just 20% of the principal when we collect your money.

Plusis our debt collection service agreement. This is suitable for those who expect to send several cases throughout the year. Here we live off the costs we impose on the debtor, as we receive 0% of the principal.

Pro is designed for those who want to spot bad payers in time through efficient credit checks of your customers and suppliers. When you choose Pro, you get access to our credit information provider, Qatchr.

If your customer submits a dispute, it means that they do not agree with the invoice sent to them. They therefore do not want to pay for the goods or services provided.

There can be many reasons for this. They may not be aware of the invoice, the work/service has not been carried out correctly, the amount is not as agreed, etc.

Unfortunately, the legislation is structured in such a way that you are not allowed to send an invoice for collection if your customer disagrees with the claim and has therefore lodged an objection. You must therefore first clarify whether the customer's objection is genuine or not.

If the objection is received after the case has been sent for recovery, the case will be temporarily stopped and we will start to clarify the objection.

If your customer's objection is not upheld, the case will be restarted. Conversely, if the customer is successful, the case will not continue.

An unpaid invoice must be sent to debt collection when the claim is in default, i.e. when the invoice's payment deadline has passed.

Before a case can be sent for collection, the creditor or their collection agency/lawyer must have sent a collection notice with a payment deadline of at least 10 days.

Many companies also choose to send 1-3 reminders before initiating debt collection. However, this is not a requirement, but merely an option available to the creditor.

If the debtor is not notified of debt collection at least 10 days before the start of the debt collection process with a debt collection notice, debt collection cannot be initiated. The requirement for debt collection notices also applies if the case is to be brought before the enforcement court, without a debt collection agency or lawyer.

If you disagree and have thus objected to the creditor's claim, debt collection can generally not be initiated or continued until the disagreement is resolved.

A disagreement over a claim can cover anything from a simple misunderstanding, such as under-delivery of an order, to complex construction issues.

Therefore, whether you are a debtor or a creditor, it is always important to have proper documentation of the order, sale or delivery so that both debtor and creditor can prove their case.

If there is a dispute over a claim, it will be possible to get the court's help to move forward in the debt collection process, although this often results in additional costs for both parties.

If you don't agree with the debt collector's demands, make sure to contact the debt collector as soon as possible.

Many people, for various reasons, choose to ignore debt collection companies and debt collection lawyers in the hope that the problem will go away.

But that's not the case. On the contrary, the costs are higher for you as more interest and fees are added.

As a debt collection company, we always recommend that you respond to inquiries from the creditor, the creditor's debt collection company or lawyer. By actively engaging in a dialog with the creditor, there may be an opportunity to establish an installment plan, interest freeze or another solution.

If you are unable to pay the claim for whatever reason, be honest - often all parties are only interested in finding a solution to the dispute.

Many companies, large and small, experience during the financial year that one or more payments are missed, and the reason can be very many. Whatever the reason, you should take action on the problem, either by sending out reminders, debt collection notices, or let Collectia handle debt collection for you. Because debt collection is ultimately a question of the bottom line.

With Collectia, you get a full-service debt collection product that includes everything you need to get your money back - from sending invoices, reminders, collection notices, communication with the debtor and even the enforcement court. At Collectia, more than 160 employees are ready to help you with your debt collection cases, regardless of whether you have a few or many cases, and regardless of the size.
We help some of Denmark's largest companies and groups with their debt collection to the local florist. This experience has made us one of Denmark's largest debt collection companies when it comes to professional, efficient and inexpensive debt collection. Our many years of experience in debt collection ensures you a high resolution rate, low prices and a professional and respectful handling of your case.

We have a 100% digital platform, where we are the only ones in Denmark to allow our customers to create their case(s) for debt collection, without any hassle. On our online dahsboard you can follow your case, the actions that happen and be updated with the latest actions, questions and communication to your debtor.

Debt collection is essentially a conflict between two parties, a debtor and a creditor - a conflict that we here at Collectia do everything we can to help you as a creditor. Our more than 270 employees handle your case using the latest technology and digital tools to get your money back.

We have some of the cheapest debt collection solutions in Denmark compared to both other debt collection companies and debt collection lawyers. We have prices that are adapted to all types of companies and organizations, regardless of size. You can read more about our prices here.

At Collectia, we have no requirements for the amount. You decide how many and how large cases you want to send to debt collection. Today, we handle cases from a few hundred to several hundred thousand kroner.

As a starting point, we do not offer to invoice buy single claims. We work with "fresh" cases and have an organic approach to our business.

However, help can be found elsewhere. For example, the company Svea Finans offers both invoice purchasing and portfolio purchases.