How debt collection works
Getting paid for your services is crucial to running a healthy business and ensuring your company's continued development. But sooner or later, business owners will encounter bad payers. This is where debt collection comes in. Debt collection is an abbreviation of debt collection, which means that an external company initiates a collection process by contacting the debtor.
Debt collection is the process a creditor or a creditor's collection agency undertakes to recover money from a debtor. The process typically includes reminder letters, phone calls, physical appearances, charging interest and reminder fees, or whatever the debt collection company deems appropriate within the law. The enforcement court may also be involved in the debt collection process; this is often referred to as judicial debt collection.
Extrajudicial debt collection
Extrajudicial debt collection is a term for handling debt collection cases that take place outside the court system. If Collectia is used, the process will include sending reminders/collection notices, contacting the debtor directly (by phone and in writing), sending debt collection letter, entering into an installment agreement or composition agreement, reporting to RKI, etc. If it is not possible to reach an agreement with the debtor, the case will be transferred to domestic debt collection.
Reminder letter - As a trader, you may send a maximum of 3 reminders with a reminder fee of DKK 100 per letter. In each reminder, the creditor must state that the debtor is given a payment deadline of at least 10 days. Please note that reminders must be sent on a valid basis. If the debtor has objected to the claim, the creditor is generally not allowed to continue or start sending reminders.
Debt collection notice - Before sending an invoice claim to debt collection, a debt collection notice must be sent to the debtor in accordance with debt collection legislation. This warns the debtor that any non-payment may result in their outstanding debt being sent to debt collection and this will result in additional costs. The debtor must again be given at least 10 days to pay.
Opposition - If a debt is to be sent for collection, there must be no doubt as to whether the debtor opposes the claim or not. If the debtor has indicated that they do not want to pay or that the product delivered does not meet their expectations, the recovery cannot be pursued as a normal debt collection case. Instead, it must be handled through the courts.
Domestic debt collection
Unlike out-of-court debt collection, in-court debt collection includes all "debt collection activities" that involve the courts. The claim will therefore, in agreement with the creditor, be handed over to the court. In addition to recovering the money and sending a signal to your customers, the purpose of this process is to secure the creditor's claim against the debtor by interrupting the statute of limitations on the claim. The processing can either take place in the ordinary courts(payment demand/subpoena) or in the bailiff court (bailiff requisition).
For debt collection cases with a principal amount of less than DKK 100,000, the domestic processing takes place via the small claims process, where you can send a case to court by filing a payment demand. If, on the other hand, the principal amount is more than DKK 100,000, a summons is filed with the ordinary courts.
The legal process concludes with a judgment against the debtor (by summons) or an endorsement - also known as a U-judgment in the case of a demand for payment. This serves as a foundation for the case, securing the claim and allowing the actual enforcement to begin. After receiving a judgment, you can choose to send the case to the enforcement court, where it is possible to seize the debtor's assets. In addition, a bailiff court meeting gives you the opportunity to meet the debtor, as you are obliged to attend a bailiff court meeting.
As we have several different solutions, the price of our service varies. Choose the solution that suits your needs! We have a free solution, one where you pay a lump sum and a subscription solution.
One, is for you if you have a single unpaid invoice. We charge a small set-up fee and receive just 10% of the principal amount when we collect your money.
Plusis our debt collection subscription. This is suitable for those who expect to send several cases during the year. Here we live off the costs we impose on the debtor, as we get 0% of the principal amount.
Pro is designed for you if you want to spot bad payers in time through effective credit ratings of your customers and suppliers. When you choose Pro, you get access to our credit rating platform, Qatchr.
Many companies, large and small, experience during the financial year that one or more payments are missed, and the reason can be very many. Whatever the reason, you should take action on the problem, either by sending out reminders, debt collection notices, or let Collectia handle debt collection for you. Because debt collection is ultimately a question of the bottom line.
With Collectia, you get a full-service debt collection product that includes everything you need to get your money back - from sending invoices, reminders, collection notices, communication with the debtor and even the enforcement court. At Collectia, more than 160 employees are ready to help you with your debt collection cases, regardless of whether you have a few or many cases, and regardless of the size.
We help some of Denmark's largest companies and groups with their debt collection to the local florist. This experience has made us one of Denmark's largest debt collection companies when it comes to professional, efficient and inexpensive debt collection. Our many years of experience in debt collection ensures you a high resolution rate, low prices and a professional and respectful handling of your case.
We have a 100% digital platform, where we are the only ones in Denmark to allow our customers to create their case(s) for debt collection, without any hassle. On our online dahsboard you can follow your case, the actions that happen and be updated with the latest actions, questions and communication to your debtor.
Debt collection is essentially a conflict between two parties, a debtor and a creditor - a conflict that we here at Collectia do everything we can to help you as a creditor. Our more than 270 employees handle your case using the latest technology and digital tools to get your money back.
We have some of the cheapest debt collection solutions in Denmark compared to both other debt collection companies and debt collection lawyers. We have prices that are adapted to all types of companies and organizations, regardless of size. You can read more about our prices here.
There can be many reasons for this. They may not be aware of the invoice, the work/service has not been carried out correctly, the amount is not as agreed, etc.
Unfortunately, the legislation is structured in such a way that you are not allowed to send an invoice for collection if your customer disagrees with the claim and has therefore lodged an objection. You must therefore first clarify whether the customer's objection is genuine or not.
If the objection is received after the case has been sent for recovery, the case will be temporarily stopped and we will start to clarify the objection.
If your customer's objection is not upheld, the case will be restarted. Conversely, if the customer is successful, the case will not continue.
This means that you cannot send a single reminder with a penalty of DKK 300.
Create your debt collection case today
Creating your first debt collection case is incredibly easy. Simply register here on the website, which will only take a few minutes. After registering, upload a photo of your unpaid invoice and we'll take care of the rest!
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Payment to you will be made as the case is recovered.
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Prices for our debt collection solutions
We have a solution for every need, with no requirements on invoice size or number of cases.
If you have any doubts, please give us a call. We are ready to help you get started.
Number of cases | Pay per case
Creation of a case | 395 kr.
Price per month. | 0 kr.
10% is settled upon recovery
Most people choose
Number of cases | Unlimited
Creation of a case | 0 kr.
0% settled upon recovery
A complete debt collection solution
We can send your invoices on time, register payments, clear and reconcile your accounts
We send out reminders that are legally designed in accordance with the law
Debt collection notice is sent to the customer, notifying that the case will be transferred to the debt collection process
Tired of bad payers? We ensure you a respectful and consistent recovery.
We make personal calls to the debtor in order to conclude a payment agreement
SMS with payment link - with a simple 'swipe' your money is collected
Our online case portal gives you an overview of all your cases
Get an overview of your cases and create new ones by taking a picture of your unpaid bill
If the debtor does not pay during the collection process, we can take legal action
If the debtor cannot pay the full amount at once, we can offer to set up an instalment plan
Registration in the RKI
We will register your customer in RKI in case of non-payment
We can help you recover your receivable even if your customer lives abroad
Let us monitor your customers and follow up on your receivables on an ongoing basis
Free material for the trader
Our online platform provides a complete financial overview of your cases. Here you can find case history, register payments and get a complete overview of the recovery process.