Cases can be transferred manually with checks or automatically - it's entirely up to you. When a reminder run is completed, you can double-click on an issued reminder from the overview of issued reminders and send it directly to debt collection by clicking on the "Send reminder to Collectia" function on the scroll bar. The case is then transferred to Collectia and a unique case number is added to the case, so you can view the case on the Collectia customer web directly from Navision by clicking "Open Collectia case" on the scroll bar.
You can also select automatic transfer to Collectia under 'Reminder conditions', so that debtors who meet the criteria are automatically transferred with relevant information to Collectia, untouched by human hands. It's just that simple - Collectia gets all the relevant data, including a copy of the reminder and invoice, and you save a lot of time.