Funeral Denmark

"We are better equipped with a debt collection company to recover the unpaid debts"

Recovery is a necessary business process in a customer relationship in the event of non-payment. Regardless of the service that Funeral Denmark provides to the relatives, the collection from the relatives must also be done soberly and professionally. At Collectia, Funeral Denmark always experiences a respectful and professional debt collection handling.

For Begravelse Danmark, it is crucial that even the slow relatives pay for the service provided. The vast majority of relatives pay on time for Begravelse Danmark's services, but to ensure payment from the company's bad payers, Begravelse Danmark has chosen debt collection from Collectia.

Some of Begravelse Danmark's costs for a funeral or burial are paid to subcontractors, which Begravelse Danmark is obliged to pay regardless of the customer's inability to pay. This places great demands on a fluid cash flow!

"A large part of our expenses are outlays for flowers, obituaries and crematoria, which we have to pay regardless of when we get the money back from our customers, so a liquid cash flow is important for our business"

Managing Director Mogens Balling, Funeral Denmark.

Begravelse Danmark is a modern company with a history dating back to 1881. As the only funeral home in Denmark, Begravelse Danmark is not owned by private individuals, but by two associations, where the profits from Begravelse Danmark go to the associations' work for a dignified farewell to life. Begravelse Danmark manages all business from the secretariat in Herlev, which sends out invoices to relatives throughout Denmark. With more than 4,500 funerals and burials a year, 50 dedicated funeral directors and shops all over the country, clear guidelines are needed for handling invoices, payment and, not least, the handling of receivables.

Begravelse Danmark also offers relatives the opportunity to arrange and buy funerals online and pay by Dankort in the webshop begravelser.dk. "For us, it's about devising different workflows and business methods that also provide our relatives with a useful alternative to the traditional funeral business," he says.

Mogens Balling and his three colleagues in the bookkeeping department are clear about the way to collect money for the funeral directors' work from the relatives. Funeral Denmark has chosen Collectia because the debt collection company is better and more professionally equipped to recover money than they themselves would be. With many debt collection cases a year, it is a better solution for Funeral Denmark to use Collectia's expertise than to have the necessary knowledge and administrative resources to handle the bad payers themselves. "We are better equipped with a debt collection company to recover the unpaid debts," says Mogens Balling. "It gives us more value to outsource the debt collection process to Collectia, so we can focus on other tasks we are better at. This task is better given out to Collectia than if we were to handle the debt collection ourselves," says Mogens Balling.