Get answers in seconds—from your new AI assistant in the customer portal

Credit management often raises questions such as: Why was a case referred to a lawyer? How are the costs for a specific account structured? What payment plans can be offered to a debtor who is having difficulty paying?

These don't have to be complex questions—but traditionally, this has meant having to contact support, wait for a response, or search through documentation that isn't designed for your workflow. Time you don't always have.

That is exactly what we have changed.

Today we’re launching Collectia’s digital customer web assistant—an AI-powered assistant available directly on the customer portal 24/7. Ask about anything related to your cases, processes, costs, or reporting. It won’t put you on hold. It won’t redirect you to an FAQ. It provides a clear and specific answer—right away.

We developed the assistant because we want to be more than just the company that handles your cases. We want to be the resource your team turns to when they need to quickly understand something, make a confident decision, or explain a process to a colleague. A true partner in credit management—not just a service you call when something goes wrong.

The assistant is now live on the customer portal. Try asking a question you would normally contact us about—and see how quickly you get a response.