Launching a new vision, mission and values
Collectia has been on an extensive growth journey both in the form of acquisitions, but also organically. We have developed and improved the business, and therefore we find it important to reconsider our purpose. Therefore, we can now finally announce our new mission, vision and values for Collectia, which will ensure a connection between our long-term plans for Collectia's future and our short-term tasks.
The Collectia Way
Our vision is to be known as the leading digital, efficient and fair partner in the European credit management industry.
Our mission is to support a healthy economy by handling debt collection professionally, respectfully and fairly. We offer full transparency to our customers and debtors, strive to be at the forefront of digital development, and offer communication platforms and easy payment solutions.
Our values
Our vision and mission cannot stand alone without ensuring that our culture within the organization is capable of achieving it. Our 4 core values; passion, respect, innovation and transparency are the pulse of the company and reflect what all employees are driven by.
Passion: Collectia employees are dedicated and passionate. They are devoted to their work and enthusiastic. We want our customers to feel our commitment and therefore it is of great importance to train employees to develop the right attitude and approach.
Respect: We respect the people we help in their current situation. This includes debtors who we advise on how to deal with their bad debts, customers who rely on Collectia to help them recover their debts, and our employees to whom Collectia offers a positive working environment built on trust, equality and diversity.
Innovative: We continuously evaluate our processes and systems. We are curious to find new and better approaches, think differently and stay ahead of new trends. This is reflected in the way we work with data and process digitalization, as well as our continuous optimization work.
Transparent: Being transparent makes it easier for employees, customers and debtors to collaborate on common goals. At Collectia, we also believe that transparency builds relationships, increases productivity and builds trust between people.
