How to choose your debt collection partner in 2025

The world is more complex than ever before. We're experiencing geopolitical tensions, trade restrictions and new EU regulations that can affect Danish businesses.

What opportunities and challenges will 2025 bring? We can't say for sure. But one thing is clear: there will be a lot to keep track of.

At Collectia, we focus every year on how you can choose the right debt collection partner for the year ahead, and 2025 is no exception. This article takes a closer look at what you should demand from your debt collection provider (debt collection company or lawyer) to ensure they are ready for the exciting year ahead.

International debt collection

Danish companies are trading more internationally than ever. We trade across borders like never before - with our neighboring countries Sweden, Norway, Finland and Germany, but also with other European countries and markets outside Europe. This increases the need for a debt collection partner with global reach.

Maybe 2025 will be the year your company wants to increase sales and exports. Or maybe it's the year when you experience more or less demand from abroad? Either way, it is recommended that in 2025 you require your debt collection partner to have a strong network of partners abroad, especially in the markets where your business operates.

Your debt collection provider may not have offices in every country, but should have an extensive network of colleagues and partners who can help with international debt collection. Make sure your debt collection partner has the necessary expertise and connections to handle cross-border debt collection.

You might be thinking: "We don't sell that much abroad." Well, what do you do if you see increased demand from Germany, Norway or Sweden in 2025? Is your debt collection company or lawyer ready to help if you don't get paid?

Read more about international debt collection.

Strong digital platform

We often hear, especially from customers switching from lawyers, that a strong digital solution is a must - and we understand that. A strong digital platform should be a requirement for your debt collection management in 2025 if you want maximum efficiency in your reminder and collection cases.

It may seem like a no-brainer to many, but it's not necessarily so. Debt collection should be easy, fast and efficient. If there's no way to upload your cases digitally, track them or communicate with the case manager about your cases, debt collection becomes far less efficient for you as a creditor.

Digital platforms often provide a better overview of cases so you can work on them when it suits you - without relying on manual processes or emailed reports.

Never forget the people behind it

Debt collection is fundamentally about people - both those who help you collect and those who owe you money.

No matter how efficient, digital and solution-oriented your collection agency or lawyer is, modern technologies and tools will only be one part of the solution.

The people behind the screen have a big impact on how your cases are handled - how quickly and how they are resolved.

It can be difficult to assess in advance, but try anyway. For example, ask for insight into the processes, meet the employees, or ask if they have experience with your particular type of case. It can make a big difference whether it's parking fees or complicated insurance cases that need to be handled.

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Make sure modern technology and the people behind the screen work together at your next debt collection partner.

Integrations save you time

Let's be honest: debt collection is rarely what you want to spend your day doing. There are many other tasks that demand your time. That's why you should choose a debt collection partner that offers integrations to your financial system. This can make it easy to transfer cases from your accounting program or ERP system to your debt collection provider.

Today, there are many integration and synchronization options that can save time and increase efficiency, especially if your business has many cases per year.

Collection agency or lawyer?

Every day we get the question: "Should I choose a debt collection company or a lawyer?"

Let's be honest - there are a lot of great lawyers out there, and there are just as many great debt collection companies.

At Collectia, we believe in the interaction between the two. Because let's be honest: The lawyer typically has a more expensive and heavier setup than the debt collection company, which can often handle more cases and uses more modern technologies and tools for collection.

But the lawyer also has its advantages - for example, in heavier and more complex cases.

At Collectia, we have a strong collaboration with Verus Advokatanpartsselskab, who specialize in insurance cases with objections.

This way, our customers get the best of both worlds: efficiency from the debt collection company and specialized legal knowledge from a professional lawyer.

This is how we believe debt collection is resolved most efficiently and at the lowest possible cost to the customer.

New debt collection company in 2025?

Are you looking for a new debt collection company in 2025? Choosing the right partner to handle your debt collection efforts is an important decision for businesses looking to efficiently collect outstanding invoices and maintain a healthy cash flow. By allying with an experienced and ethical partner who cares about the company and its customers, you can free up resources and allow employees to focus on your core business with peace of mind.

At Collectia, we are always ready for a non-binding talk about how we can help you with dunning, debt collection and credit checks of your customers.