How we treat your customers
Many people have prejudices about debt collection agencies and debt collection lawyers, and there's nothing we haven't heard about rumors and prejudices during our 150 years in the business.
But at Collectia, we can quickly sign that we do not perform debt collection like Kim Bodnia, who plays the boxing coach Klaus in the Danish movie 'Inkasso'. It is our duty to practice good debt collection practices in debt collection.
In this post, we focus on what you as a creditor can expect from us as a debt collection company in the treatment of your customers when a case is handed over to us for collection.
Respect is key
We believe that respect goes the furthest. This respect must be shown both to the creditor who is in arrears and has asked for our help, but also, and above all, to the debtor. There can be many reasons why the debtor has not paid:
- The debtor may have forgotten
- The debtor is in a difficult place in his life
- The debtor does not have the means to pay right now
- Debtor cannot manage the debt
Our more than 150 years of debt collection work has taught us that respectful customer management is the way forward - and we bring respect to everything we do.
The desire to make the debtor debt-free
At Collectia, we have a desire to help our clients' customers to become debt-free. We believe that through a joint effort, sparring and counseling about the customers' financial situation and debt, that we can help them become debt-free. We do this, among other things, in the form of dialog and establishment of, for example, installment schemes and the like. In this way, we can help make the payment manageable and possible to pay.
In addition to a close and personal dialog with customers, we at Collectia also have a large online universe where both debtor and creditor can find help, useful information and contact us about everything from debt collection to budget forms. 100% transparency for all parties is essential to us. We are ready every day to advise and find good solutions for debtors.
We make it easy with modern technology
Collectia is not just a debt collection company, we are just as much a modern IT company with our own IT systems, solutions and software developers. This makes us stand out from the more common debt collection companies and debt collection lawyers by being able to continuously develop, adapt and improve our solutions. This enables us to perform better internally, but also externally for the benefit of debtors and creditors.
Not only do our own solutions make it easy for the creditor to create, follow and close their cases online through our online platform, it also has a wide range of benefits for the debtor - and thus all parties. Our debt advisors are in close dialogue with our developers every day, which means that our debt collection is constantly optimized with new smart features and options.
People are different - we take that into account
People are very different, and of course we have to take this into account. Some people are more comfortable chatting (via website or platform) and emailing us. Others prefer to call our debt advisors. That's why we provide all possible communication channels to facilitate the process.
The choice of payment method also varies greatly from person to person. That's why we adopt all the latest payment methods to make it as easy as possible to settle your debt. However, we see that many people log on to our platform to pay. Here they can also get an easy overview of their debt, apply for an installment plan, sign documents digitally, and chat with us.
Debt collection company with 150 years of experience - let us help your business
Collectia is one of the oldest debt collection companies in the Nordic region, but also one of the most modern when it comes to IT development and, not least, efficient debt collection.
We help a number of Denmark's largest companies and organizations as well as the florist down on the corner. We have no requirements for the number or size of your cases.
Would you like to discuss how we can help you and your company? Then call us on 77 30 14 80 or write to us at salg@collectia.dk. You are also welcome to fill in the contact form below. We will contact you as soon as possible.
